Having trouble with your Ooze pen not charging? You're not alone. Many users encounter issues with their vape pen not working after charge, leading to frustration and confusion. Explore common reasons why your Ooze pen is not working, provide troubleshooting tips, and help you get your vape battery back in action.
Here are a few reasons why your battery is not operating properly and tips to fix the problem.
How to Troubleshoot Issues with Your Ooze Pen
1. Is your Ooze pen turned on?
It may sound supremely obvious – but first – ensure your battery is on. If you have an Ooze vape pen battery, press the button five times fast within two seconds, without pausing between clicks. If your battery is on, pressing the button will illuminate a light around the button and power the atomizer. Nothing will happen when the button is pressed if the battery is off.
2. Is your connection perfectly clean?
With the frequent heating cycles your cartridge undergoes, sometimes it may leak a tiny bit of oil down through the coil and onto the battery connection. Even the smallest bit of debris can cause a connection issue and make your button flash. Luckily, it's a simple fix!
Unscrew your cartridge or charger from the battery and click the button 5x to turn it off. Use a cotton swab to scrub the battery's connection point and the cartridge's bottom. It needs some cleaning solution, so you can dip the q-tip 91% isopropyl alcohol or use a Micro Swab from Ooze Resolution.
These swabs are pre-soaked in alcohol, saving you a step and preventing any spillage or drips. If using alcohol, make sure to wait for the battery and cartridge to dry entirely before screwing them back together and turning it back on.
This is by far the most common cause of a battery malfunction. Frequent battery cleaning can eliminate this problem. That's why the Micro Swabs come in packs of 100! Make a habit of quickly cleaning your battery each time you change your cartridge, and you'll greatly increase the vaporizer's overall lifespan.
3. Is your cartridge coil making a connection?
Your 510-thread battery has a small round piece on the very bottom; this is your coil. Unfortunately, sometimes you'll receive a defective cartridge from the dispensary, and it simply won't connect with the battery's heating element.
Check to see if the round centerpiece is perfectly straight and aligned with the battery connection. If crooked, gently push the coil back into the correct position using a toothpick or bobby pin. Be careful! Pushing too hard can cause further damage to the cartridge, so make sure you pay attention to what you're doing.
4. Is the battery damaged?
Did you drop your battery on the ground or in water? Unfortunately, it could be permanently damaged if the internal connections have been interfered with. If nothing else is working, it may be time for a new battery.
How to Keep Your Ooze Battery Working Properly
Typically, a vape battery can last for many years, depending on the amount of use and care. Here are some tips to ensure your battery works optimally and consistently provides flavorful vapor:
1. Don’t Overcharge
We've developed our Smart USB vape chargers that automatically turn themselves off once your battery charge is complete. Instead of continuing to send battery cells into your battery that is already at capacity, damaging your battery life cycle over time, Ooze chargers preserve the battery cells of the fully charged device.
When you plug in your dead battery, your battery and charger lights should illuminate. The charger light will be red the entire time the battery is charging. Once the battery reaches full charge, the battery light will turn off and the charger light will turn green.
This is why it is so important to charge your Ooze battery only with an Ooze charger. If you use something else, you risk damaging your battery and shortening its overall lifespan. Plus, you'll void your warranty, and nobody wants that.
2. Installing Cartridges
When installing a cartridge onto your battery, ensure you don’t over-tighten. A cartridge too tightly screwed in could cause connectivity issues. The metal rings needed to conduct electricity could be pressed too deep, making them unable to contact each other. If this does happen, you should be able to pry the metal ring up with a paper clip gently – just be careful not to break that ring off, as it’s connected with only a thin wire.
3. Store at the Proper Temperature
Batteries should always be stored at room temperature. Temps that are both too high or too low can drastically reduce battery longevity.
4. Warranty
Most battery brands offer a warranty, and as long as you follow basic guidelines, the manufacturer should be able to replace your device if need be. Taking care of your battery will ensure that the warranty’s terms and conditions will cover the malfunction you’re experiencing.
Ooze covers every single battery device we make with a warranty! Before your first use (or right now if you haven't yet!) find the authentication code on the device and fill out our Registration Form to activate your warranty. Make sure to use your Ooze charger with your Ooze device, or else the warranty will be voided.
We hope these tips help get your trusty vape pen back in working order! You can always reach out to our support team for any questions or issues with your Ooze device, or you can grab a brand new one for a fresh start.
Still having issues? Then you might need a new device. Discover Ooze’s array of vape pen batteries and find the one that’s right for you. Additionally, explore our selection of solutions with the right accessories and cleaning supplies, only with Ooze.
