Ooze Warranty Program

We are proud to support covered devices with an industry-leading warranty!

Having issues with your Covered Ooze device?

Ooze offers two limited warranty programs for Covered Devices. Warranty coverage only applies to the Covered Devices (listed below) and does not extend to Ooze products that do not include a battery including, but not limited to, silicone-glass, glass pieces, rolling trays, device attachments, and silicone accessories. The warranty for a Covered Device is activated when the Covered Device is registered using the authenticity code affixed to the base of the device or appearing on the scratch-off card included in the package. If you are not sure where to find the code for your Covered Device, refer to this blog for instructions.
Fill out this form to file a warranty claim.

What warranty coverage applies to my Covered Device?

There are two warranty programs for Covered Devices. The warranty that applies your Covered Device depends on the type of Covered Device you purchased

Ooze Standard Limited Warranty
The Ooze Standard Limited Warranty (the “OSLW”) provides warranty coverage for a Covered Device for a period of five (5) years from the date of retail purchase or delivery, whichever is later.
The OSLW applies to only the following Covered Devices:
- Smart Battery
- Digit
- Twist Slim Pen 2.0
- Twist Hot Knife (battery ONLY)
- Slim Twist
- Slim Twist Pro
- Touchless
- Quad
- Quad 2
- 650 Standard / 650 Twist
- 900 Standard / 900 Twist
- 1100 Standard / 1100 Twist
Ooze Limited Warranty
The Ooze Limited Warranty (the “OLW”) provides warranty
coverage for a Covered Device for a period of one (1) year from the date of retail purchase or delivery, whichever is later.
The OLW applies to only the following Covered Devices:
- Beacon (see
  card in box)
- Booster (see
  card in box)
- Brink
- Bot Character Vape
- Comet
- Digit
- Duet
- Duplex
- Duplex 2
- Duplex Pro (see
  card in box)
- Drought
- Electro Barrel (see
  card in box)
- Flare (see
  card in box)
- Fusion
- HiLo
- Movez (speaker is not covered under warranty)
- Novex
- Novex 2
- Ripley
- Signal
- Slim Clear
- Tanker
- Titan
- Trigger
- Vault
- Verge (see
  card in box)

Why Do I Need to Activate My Warranty?

The authenticity code on your device ensures you definitely have a real Ooze device. There are lots of dangerous knock-offs and wannabe Ooze pen dupes out there that can put you at risk. This code means you are rocking with a real one, and gives your warranty coverage a start date.

In addition to using your Covered Device with care and performing regular cleaning, here are some details to note before filing a warranty claim:

The OLSW and OLW only apply to Covered Devices purchased on Oozelife.com
Individuals filing a warranty claim must be at least twenty on (21) years old.
All warranty claims are subject to the discretion of Ooze.
Covered Devices purchased from third party sellers only qualify for coverage under the OSLW or OLW, as applicable, if Ooze is provided with a dated receipt evidencing the purchase of the Covered Device.
The OSLW and OLW only cover vaporizers and not the attachments or additional functions (like
the speaker on the Movez).

What happens when there is a valid warranty claim for a Covered Device under the OSLW or OLW?

Ooze will provide a refund of the purchase price for the Covered Device in the form of an e-gift card to be used on Oozelife.com. The e-gift card expires thirty (30) days from the date of issuance.

What Covered Device defects are covered by the OSLW and OLW?
- Covered Devices that don’t turn on.
- Ooze Smart USB charging issues.
- Covered Devices that no longer hold a charge
- Covered Devices that do not charge at all.
- Covered Device internal malfunctions.
What Covered Device concerns are NOT covered by the OSLW and OLW?

• Lost or stolen Covered Devices.
• Wear and tear on a Covered Device from normal use.
• Damage caused by cartridge/atomizer leaks.
• Water damage.
• Use of the Covered Device other than for its intended purpose.
• Damage caused by a personal attempt at repair.

Is there anything that voids warranty coverage by the OSLW or OLW?
Yes, any Covered Device that has been altered or modified in any way is no longer eligible for OLSW or OLW coverage. Disqualifying
alterations or modifications to a Covered Device include, but are not limited to:
• Rhinestones or decal attachment
• Adding glue of any kind to the device
• Stickers or paint
• Use with a non-Ooze attachment.
• Charging with a non-Ooze charger.
• Counterfeit devices.
• Damage caused to the Covered Device by attempting to access internal device components.

*You should never attempt to open up your any Ooze branded device or access the lithium-ion battery. This is extremely dangerous and will immediately void your OSLW or OLW.

Warranty Disclaimers

Except as expressly set forth above in the OLSW and OLW, Ooze disclaims all other express or implied warranties to the extent permitted by law, and specifically disclaims and excludes all implied warranties, including, without limitation, the implied warranties of non-infringement of third-party rights, merchantability, and fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of any such implied warranties is limited to the duration of the applicable warranties set forth in this limited warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages, and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. The OLSW and OLW give you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

The OLSW and OLW provided herein are limited to the value of the covered device. Manufacturing specifications are subject to change without notice. The OLSW and OLW cannot be transferred by the original purchaser. Any transfer by the original purchaser voids the OLSW or OLW, as applicable.

Limit of Liability

In no event will Ooze be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the Covered Device, including, without limitation, property damage, loss of value of the Covered Device or any third party products that are used in or with the Covered Device, or loss of use of the Covered Device or any third party products that are used in or with the Covered Device, even if Ooze has been advised of the possibility of such damages.

Ooze has no liability for any damage or destruction to Covered Devices attached property. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of Ooze is limited to the amount paid by you for the Covered Device. Some States and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.