Sezzle FAQs
What is Sezzle?
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What is Sezzle?
+ -Sezzle is a payment option you can select at checkout that gives you the option to buy now and pay later. You’ll pay 25% of the order total up-front, and then the remaining total is paid over at least six weeks. The total is split into installments (usually three), and all are paid two weeks apart. No interest and no impact on your credit score.
How does Sezzle work?
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How does Sezzle work?
+ -Select Sezzle as your payment method at checkout. You’ll get redirected to sign in or create your Sezzle account. Once you’ve authorized the account and added a payment method, complete the checkout. We will ship your order just like if you paid with a debit or credit card.
You will choose your payment plan with Sezzle and pay the first installment at checkout. Once your order has processed, you’ll be redirected back to our site with an order confirmation.
Can I still return or cancel an order?
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Can I still return or cancel an order?
+ -Yes, you will go through our usual return process and your payment plan will be updated in Sezzle once the return is approved. You will receive the full amount of each installment you paid, and any remaining balance owed will be removed from your account.
Is Sezzle secure?
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Is Sezzle secure?
+ -Security is critically important to Sezzle! The company undergoes quarterly scans and yearly audits to ensure the data in their systems is stored safely and compliantly according to the Payment Card Industry (PCI). Sezzle is currently certified at the very top level of compliance: PCI Level 1.
Is there a minimum purchase requirement?
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Is there a minimum purchase requirement?
+ -Yes, there is a $35 minimum order requirement to purchase using Sezzle.
Why was my order not approved?
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Why was my order not approved?
+ -Sezzle takes multiple factors into consideration during the approval process. If your order is not approved, check to see if your account falls into any of these categories:
Insufficient Funds: You must have at least 25% of the order total in your account while checking out, as the first installment is paid when the order is placed.
Outstanding Balances: Pay off our outstanding balances in your Sezzle account. Open orders with late payments will hurt your chances of being approved.
Order Value is Too Low: Your order must be at least $35 to use Sezzle on our site.
Order Value is Too High: You can break large totals into smaller transactions by choosing a different payment plan for your order.
Why was I charged extra? / Why was I charged a fee?
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Why was I charged extra? / Why was I charged a fee?
+ -If a payment is missed, Sezzle will charge a $10 fee. If you need to reschedule a payment, Sezzle will charge a $5 fee to that installment.
Can I update my payment schedule?
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Can I update my payment schedule?
+ -Yes, log in to your Sezzle account to update your next payment. When you’re on the Sezzle dashboard, go to your orders and select the order you want to deter payment for. Select a new date for your payment and save the order.
More Ooze Payment Info
Orders
Why can't I use Apple Pay, Shop Pay, Klarna or Pay Pal?
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Why can't I use Apple Pay, Shop Pay, Klarna or Pay Pal?
+ -We would LOVE to be able to add these payment methods to our site. It would make all of our lives easier! Unfortunately, since we are a "regulated company" and work in the cannabis space (although we DO NOT sell any actual weed products of any kind!), the merchant processors that make oversee Apple Pay, Shop Pay, Klarna, and Pay Pal refuse to work with us. We're workin' with what we got!
What are my payment options?
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What are my payment options?
+ -Ooze accepts Visa, Mastercard, American Express, and Discover. We also offer Buy Now, Pay Later with Sezzle.
Does Ooze offer payment plans (Sezzle, Klarna, etc)?
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Does Ooze offer payment plans (Sezzle, Klarna, etc)?
+ -Ooze has partnered with Sezzle to offer payment plan options! Learn more about Sezzle in the Payment Plan FAQ section above.
Shipping
What countries do you ship to?
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What countries do you ship to?
+ -We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
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How long will it take to receive my order?
+ -Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and Refunds
How do I return a product?
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How do I return a product?
+ -Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
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How long will it take to receive my refund?
+ -Refunds are processed within 7 days from when we receive the item(s).